Can’t find your download?

1. 1
   Search your inbox

   Search for Exact Words in the email address you used at checkout. Your order confirmation has an Open button for each file.

2. 2
   Check the other folders

   Look in Spam, Junk and the Promotions or Updates tabs. Mark the email as not spam so the next one lands in your inbox.

3. 3
   Open your order page

   Your order confirmation has a View your order button. Your files are on that page, one Open button each.

4. 4
   Tapped it inside Instagram or Facebook?

   Their built-in browser can fail to save a file. Tap ⋯ at the top right, open the page in your browser (Safari or Chrome), then tap the download link again.

5. 5
   On an iPhone

   A PDF opens right in the browser: tap Share, then Save to Files. Saved downloads are in the Files app, under Downloads.

6. 6
   Still nothing? Email us

   Write to support@exact-words.com from the address you ordered with, or include your order number. We send your links again within two business days.

Sign in with the email you ordered with. You get a one-time code, and every order is listed with its files.